Analyzing a limitation and not a bug
Hi Everyone
Today I am going to explore the issue which seems to be very important for mobile users. As a tester I always like to bring down the issues in the product I am testing or using. Here I am sharing my points about the mobile phone I am using.
One day I forgot my mobile at home. So when in the evening when I reached at home, I found that there were 23 missed calls displaying on the screen. When I browse to the Recent Call (History) option it was showing me the list of the numbers from where I have got the missed calls. But the list was of 7 numbers. Actually I got total 23 missed calls from 7 numbers. But I was not able to know from which number I got how many calls. I was able to see the history of only last call. Actually the mobile phone is showing the details of the last call of the particular number not each and every call from that number.
I have used the mobiles of many other companies which provide the history of 5 and some more than 5, but this mobile is providing me the history of only last call. Now again when the testing team will informed this as but, the development team will come up with their excuses as “It is designed as it is working”. “I have not got the requirement which stated that it should maintain the history of each and every call” and so on…
The other very important issue I noted down that if I have some miss calls say 5 from a person. And he/she calls me sixth time and I picked the phone then my expectation would be it should show I have received one call and have five missed calls. But in the list of recent record list it shows only last attended call.
This issue is due to the fact that company has provided the single option for received calls and missed calls. It works as follows:-
If I got a call and attended it then it shows the name/number in the recent list of calls and a check mark against it.
If I do not received the call (missed call) then it shows the name/number in the recent list of call and do not place a check mark against it.
So I can differentiate between a missed call and received call with the help of check mark from the Recent Call list.
Now this feature will not allow me to know if I have got any missed call(s) after receiving a call.
The other mobiles show the different section for missed calls and Received calls. So they do not face this issue. I think this issue is more critical then the first issue I have mentioned.
As a user I can say I expect this feature should be present. Since it is one of the most common feature a user expect from the mobile companies. But as a tester I will informed this issue as a defect. The mobile phone should have these feature as other companies are providing this feature in the same range of mobile phones and it is a very common feature which every users expects.
So in this issue I would like to know your views on this. If you were a tester or user and noted the same issues what would you have done? I would be very happy if you write your views on this as a comment on this post.
Today I am going to explore the issue which seems to be very important for mobile users. As a tester I always like to bring down the issues in the product I am testing or using. Here I am sharing my points about the mobile phone I am using.
One day I forgot my mobile at home. So when in the evening when I reached at home, I found that there were 23 missed calls displaying on the screen. When I browse to the Recent Call (History) option it was showing me the list of the numbers from where I have got the missed calls. But the list was of 7 numbers. Actually I got total 23 missed calls from 7 numbers. But I was not able to know from which number I got how many calls. I was able to see the history of only last call. Actually the mobile phone is showing the details of the last call of the particular number not each and every call from that number.
I have used the mobiles of many other companies which provide the history of 5 and some more than 5, but this mobile is providing me the history of only last call. Now again when the testing team will informed this as but, the development team will come up with their excuses as “It is designed as it is working”. “I have not got the requirement which stated that it should maintain the history of each and every call” and so on…
The other very important issue I noted down that if I have some miss calls say 5 from a person. And he/she calls me sixth time and I picked the phone then my expectation would be it should show I have received one call and have five missed calls. But in the list of recent record list it shows only last attended call.
This issue is due to the fact that company has provided the single option for received calls and missed calls. It works as follows:-
If I got a call and attended it then it shows the name/number in the recent list of calls and a check mark against it.
If I do not received the call (missed call) then it shows the name/number in the recent list of call and do not place a check mark against it.
So I can differentiate between a missed call and received call with the help of check mark from the Recent Call list.
Now this feature will not allow me to know if I have got any missed call(s) after receiving a call.
The other mobiles show the different section for missed calls and Received calls. So they do not face this issue. I think this issue is more critical then the first issue I have mentioned.
As a user I can say I expect this feature should be present. Since it is one of the most common feature a user expect from the mobile companies. But as a tester I will informed this issue as a defect. The mobile phone should have these feature as other companies are providing this feature in the same range of mobile phones and it is a very common feature which every users expects.
So in this issue I would like to know your views on this. If you were a tester or user and noted the same issues what would you have done? I would be very happy if you write your views on this as a comment on this post.
Disclaimer : While writing this post I have not any intention to affect the business reputation of any company. I have posted this so that someone can learn from my experiences and I can learn from their experiences as they will response to the post.
5 comments:
Hi mukesh,
Yaar this is not a defect but only a short feature of a perticular mobile.
Regarding your first issue,You are talking about Nokia 3310,3315,1600 and also 2300. But if you check other models of the nokia(abit upgraded)even of the same time of manufacturing, it can show you list of time of 5 missed calls from the same number and same applies to received calls.
Hi Hemant
Yes you are right it is not a defect, it is a limitation, that is why I have put the title as "Analyzing a limitation and not a bug".
I am aware of that these features were not in black and white mobiles but most of all the colored mobile have these features. And I have written about a colored mobile which is lacking of these features.
I am happy you are now thinking on these issues. My intension to write these blogs is to share my views with others so that I can learn from their expereinces and they can learn from me. Thanks again.
Hey Mukesh,
Let me tell you a model which is a black & white handset , then also it has the feature u r talking about.
the model is Nokia 8250,8210 etc
and let me tell you colored mobile of nokia which does not have the feature we r talking about.
Thx
Hemant
Hi Hemant
I am agree with you with the first issue. But for the second issue Nokia does not have these limitation. They have separate sections for the Received calls and Missed calls.
Thanks.
Mukesh
http://truetesting.blogspot.com says:
I Guess Cost Matters...More the coset more the number of features....
Regards,
mrsharma56@gmail.com
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